Customer Check In Form


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Please read the information below before signing. Client must have a signed form on file before any work can be started. Client grants permission to Midnight Technologies LLC to perform any action deemed necessary to repair the above-described Device.

Estimated Completion Time: Time estimates will be provided at the time of service. Midnight Technologies LLC will notify Client when the repair of the Device is complete. It is impossible to commit to a strict timeline for the completion of a repair project. Estimated Completion Time is affected by such things as incorrect or insufficient information given at time of check-in, preexisting condition of the Device, biohazard discovery requiring cleaning, missing power cable, need for additional parts discovered after commencement of work, delays caused by third parties, etc. Furthermore, Client agrees that Midnight Technologies LLC will be held free and harmless for any Device picked up before completion of service. Devices picked up before service is complete may be in an unassembled state and will not be reassembled on demand.

Onsite Appointments: Client understands that the time allotted for onsite appointments is determined by details given at the time of scheduling. If incorrect/insufficient information is given, Midnight Technologies LLC reserves the right to reschedule the appointment. Client will, none the less, still be charged the minimum fee $100. For all onsite appointments, Client will provide permission and access to all hardware with sufficient workspace to perform the required services. For network and/or camera systems, the network and all equipment constitute the “Device.” Midnight Technologies LLC is not liable for the condition, or the state of any equipment associated with the network. Midnight Technologies LLC shall not be liable for any injury to any person or thing resulting from any of the tools and/or equipment used to perform services rendered to Client.

Remote Support Sessions: It is imperative for Client to have access to the Device, as well as being reachable by phone, throughout the entirety of the remote support session. <Midnight Technologies LLC’ charges begin accruing from the moment the session is begun until it’s completion. If Client is unreachable and multiple attempts are required to reach Client, the time spent attempting to reach Client is charged to Client. IF CLIENT IS UNAVAILABLE AFTER MULTIPLE ATTEMPTS, THE SESSION WILL BE TERMINATED AND CLIENT WILL NOT BE ENTITLED TO A REFUND OF THE EARNED FEE. Custom PC Builds: Client understands that Midnight Technologies LLC will not keep warranty information on file and will not process any returns on parts after 30 days. On all custom builds, Midnight Technologies LLC will work with the client to choose the appropriate parts for the build based on Client’s budget and the consultation. Client is required to pay all distributors directly, upfront, for the build. Although Midnight Technologies LLC advises the specific items to be purchased, Client retains the right to choose the items they purchase.Midnight Technologies LLC will not accept returns on any custom builds. ALL CUSTOM BUILD SALES ARE FINAL.

Hardware Replacement: Replacement parts may be new, used, and/or refurbished. Most of the replacement parts used will be sold from a distributor directly to Client. Midnight Technologies LLC does not resell any items and will only do so at the client’s specific request and Midnight Technologies LLC’s approval. Client understands that in some instances involving hardware replacement, additional parts may be needed to successfully repair the Device. Any old or broken parts will be accepted as donations to the In-House Recycling Program unless Client requests otherwise at the time of pickup.

Loss of Data: Please be advised that it is the Client’s responsibility to understand the impact of upgrades to the operating system, applications, and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. Computer hardware and software work together and incompatibility may not become apparent until a later date. Operating system installs, with a data transfer, does not guarantee all data will be transferred. Data not transferred is likely due to corrupt, missing, or invalid data, failing drives, or Client’s failure to inform Midnight Technologies LLC of ALL data to be transferred. Throughout the process of repair, data may get corrupted or deleted. Midnight Technologies LLC is not responsible for the loss of any data. Client is responsible for backing up all pertinent data prior to servicing. If Client requests that Midnight Technologies LLC back up data at the time of service, Midnight Technologies LLC does not guarantee that all data is backed-up or that data is safe. Client is responsible for the integrity of all of Client’s data.

Liability: Any time a device is accessed, there is risk of damage, including but not limited to, permanent loss of data or programs; total loss of function of the Device; and/or physical damage. Subject to any legal limitations, Midnight Technologies LLC’ liability for damage to the Device is limited only to any damage which is determined to be caused by Midnight Technologies LLC’ negligent acts or negligent omissions. Be aware that certain repairs may damage software and/or data installed on the device. This is to be expected and may require the re-installation of the operating system, programs, and/or data. Such requirements will be at an additional cost. Please note that Midnight Technologies LLC is not responsible for any unreported damage found once service commences, whether such damage is caused by the client, or is the result of another technician who previously worked on the device.

Privacy: The Technicians at Midnight Technologies LLC will not browse through hard drives looking at the client’s data. They may, however, inadvertently encounter personal or private data during the repair. Client is responsible for removing from the Device any personal or private files that the client does not want others to see.

Ownership: Client certifies that it is the owner, or the authorized agent of the owner of the Device.Midnight Technologies LLC will return the Device only to its owner, or authorized agent, when the repair is complete, and all charges are paid. If it is discovered that a Device was stolen, Midnight Technologies LLC is obligated to report the theft to proper authorities. Midnight Technologies LLC reserves the right to cease further work at any time, for any reason. Client shall, if requested, demonstrate, to the satisfaction of Midnight Technologies LLC, ownership of any software that is to be installed or re-installed on the Device. Midnight Technologies LLC cannot be held responsible if Client fails to provide or does not have proof of purchase for the Device, original software media, or access to Client’s online accounts. Client is responsible for all representations made by it to Midnight Technologies LLC. Right to Refuse: In its sole discretion, Midnight Technologies LLC reserves, in its sole discretion, the right to refuse to perform work that is beyond the scope of its ability, provide service to any individual or device, for any reason, or for any other good cause.

Abandonment: Midnight Technologies LLC shall not be required to release the Device and related equipment until Client has made full payment for all services performed by Midnight Technologies LLC. In the event full payment for services is not made within 60 days, Midnight Technologies LLC reserves all legal rights to obtain payment, including but not limited to the sale of the Device and/or related equipment, in accordance with law, in order to recover the costs of the repairs and service. It is the Client’s responsibility to make satisfactory arrangements if the Device cannot be picked-up within the 60-day timeline. To the extent permitted by law, Client shall hold harmless and indemnify Midnight Technologies LLC from any and all claims, actions, suits charges and judgments arising out of the disposition of any Device and related equipment that is not picked-up within 60-days after completion of services. It is Client’s responsibility to notify Midnight Technologies LLC of any change in Client’s contact information. If satisfactory arrangements are made prior to the expiration of the 60-day timeline, Midnight Technologies LLC, in its sole discretion, may extend the 60-day period upon payment of a reasonable storage fee.

Consultations/Estimates: Midnight Technologies LLC offers repair estimates and onsite consultations. All such repair estimates and consultations are valid for 30-days from the date of the estimate and/or consultation. Such repair estimates and/or consultations shall be invalid if, after the date of the repair estimate and/or consultation, the scope of work and services to be provided by Midnight Technologies LLC has changed, on site repairs or work has been done to the device or premises, equipment or devices have been modified or changed, location of the equipment has changed, or any other changes or modifications to the device or related equipment has occurred. Free Diagnosis: Midnight Technologies LLC offers free diagnostics on most devices or equipment brought into Midnight Technologies LLC’s office. All such equipment is subject to $50.00 diagnostics charge if the equipment remains at Midnight Technologies LLC’s shop in excess of 7 business days from the date of completion of the diagnostics. The $50.00 diagnostics charge is waived if the equipment is recycled. In the event the technician determines parts or work is required to complete the diagnostics, Client will be billed for such parts and labor. Equipment, for which charges for parts and labor were incurred, that remains at Midnight Technologies LLC over 60-days after completion of diagnostics shall be deemed abandoned, and subject to the terms set out in the paragraph herein entitled “Abandonment.”

Infestation: To protect all Clients and prevent infestation of Midnight Technologies LLC’s facilities, Client shall be responsible for payment of a $75.00 facility extermination fee and a $50.00 equipment extermination fee, if any equipment that is brought to Midnight Technologies LLC has evidence of insect infestation, whether active or not. Midnight Technologies LLC assumes no responsibility for damage to equipment that has been treated for insect infestation.

Service Guarantee: Midnight Technologies LLC does not offer refunds for its services. A limited 30-day guarantee is offered on all services rendered by Midnight Technologies LLC, unless specified on the Invoice. Programs, operating systems, or hardware on a Device are not covered. Midnight Technologies LLC does not maintain hardware or software accounts or receipts for Client as various venders offer individual warranties and/or guarantees for their hardware. Client will be liable for all charges incurred by Midnight Technologies LLC if it is discovered that a previously owned Device has an activation lock, unknown firmware password, unknown BIOS password, or any other type of security measure that was placed by a previous owner that prevents completion of the repairs. Midnight Technologies LLC’s 30-day guarantee does not apply to circumstances where the Client elects to disregard specific advice recommended by Midnight Technologies LLC. Additionally, attempted repair, update, exchange, or modification of the Device by Client or other companies and technicians voids this guarantee.

Consent for Installation of Remote Support Software In order for Midnight Technologies LLC to provide personalized support and services to Client, Client consents and authorizes Midnight Technologies LLC to remotely access devices and/or equipment being serviced, monitored and/or maintained. In order to do so, Client consents to Midnight Technologies LLC installing remote support software on the device and/or equipment being serviced. Client understands and acknowledges that the granting of the consent to Midnight Technologies LLC to remotely access the device and/or equipment could allow inadvertent access to personal information and files that reside on the device and/or equipment. Client further understands and acknowledges that allowing such remote access could result in Midnight Technologies LLC controlling the device and/or equipment and related devices. Midnight Technologies LLC will not copy, download or transfer any personal files or data, or retain any such information. Such access is for the sole purpose of providing services to Client. Prior to such access by Midnight Technologies LLC to Client’s device and/or equipment, Client will be responsible for closing any open personal or confidential files, and pass wording sensitive data.

Consent for Recording of Phone Conversations:By signing this Work Authorization, Client consents to the recording of phone conversations between Client and its agents and Midnight Technologies LLC. Recording of conversations is for quality assurance purposes. Client’s name and information will not be used for marketing purposes or sold to third parties.

Consent for Electronic Communication: By signing this Work Authorization and providing a phone number and/or e-mail address, Client consents to Midnight Technologies LLC communicating with Client by electronic means, which include, but are not limited to, SMS, MMS, text messaging, e-mail, remote access, video chat and/or telephone (cellular or landline). The types of messaging that client can expect to receive involve the services being rendered by Midnight Technologies LLC. Electronic messaging services permit faster communications with Client. Such electronic messaging is limited to communications regarding the services rendered by Midnight Technologies LLC, and is not intended for marketing purposes. Client may opt-out of receiving electronic messaging at any time by calling Midnight Technologies LLC, or sending an e-mail or SMS message requesting to opt-out. The information you provide to Midnight Technologies will not be used for advertising. marketing, or sold to third parties. The information collected by Midnight Technologies LLC will be used internally and to communicate with and provide services to, Client. This consent will remain in effect until revoked. Messaging rates may apply.

Non-disparagement: Client agrees that it will not disparage Midnight Technologies LLC. The term “disparage” includes, but is not limited to: reviews, comments, and statements made on social media about Midnight Technologies LLC that would adversely affect any manner of its business or reputation.

Return Check Fee/Payment in Full: Client acknowledges that a fee of $30.00 will be charged for any returned checks or stopped payments. The client understands that full payment is due upon completion of service, whether at Client’s location or at Midnight Technologies LLC’s office. If Client is unsatisfied with any of the repairs or service, Client must notify Midnight Technologies LLC, in writing, prior to the end of the 30-day guarantee period. The client understands that Midnight Technologies LLC has a lien on the equipment or device until the services rendered are paid in full.

Damage/Loss of Data: To the extent permitted by law, Client releases Midnight Technologies LLC from any liability for any data loss or component failures occurring while testing or attempting repair of any Device while in the custody of Midnight Technologies LLC. Midnight Technologies LLC is not responsible for loss of profit or any direct, indirect, special, incidental, or consequential damage occurring during, or after service. Client acknowledges that the Device may have further damage to components, which damage cannot reasonably be foreseen prior to the commencement of the repair. Client also releases Midnight Technologies LLC from all liability associated with any peripheral hardware, disk drives, or other media acquired, or used in connection with the Device.

Acknowledgment/Release: Client understands and acknowledges that Midnight Technologies LLC is not an authorized service dealer, and that technical support rendered by Midnight Technologies LLC may void manufacturer warranties for the Device and related computer system. Midnight Technologies LLCdoes not assume any liability or warranty in the event the manufacturer warranties are voided. Further, the undersigned, individually and as the agent for the owner of the Device, releases, indemnifies, and holds harmless Midnight Technologies LLC, its owners, representatives and employees from liability for any and all claims or damages of any kind or description that may arise from any services performed on the Device, or damage to and/or corruption of date incidental to the technical support rendered by Midnight Technologies LLC.

ALL CLAIMS FOR LIABILITY AND/OR LOSS, INCLUDING, WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A RESULT OF MIDNIGHT TECHNOLOGIES LLC’S ACTION, OR INACTION, ARE HEREBY EXPRESSLY WAIVED.

 

Check-In Form:

 

Company(If Applicable):

 

 

*Customer First and Last Name:

 

*Zip Code:

 

 

*Device Type:

 

*Serial Number:

 

*Device Password:

 

List of Issues To Be Resolved (Please Select All That Apply):

 

*

 

Terms & Conditions:

By Signing below, you certify that you have read and understand that by leaving items with Midnight Technologies, I am agreeing to their terms and conditions that was made available to me and can also be found online at www.midnighttechnologies.com/terms.

 

Date:April 20, 2024

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Signature Certificate
Document name: Customer Check In Form
lock iconUnique Document ID: 691c2545837fecc43af2173c12da83ec32910db6
Timestamp Audit
November 30, 2022 4:56 pm CDTCustomer Check In Form Uploaded by Lindsey Elgueda - accounting@midnighttechnologies.com IP 72.48.42.194
November 30, 2022 10:41 pm CDT Document owner ian.mitchell.main@gmail.com has handed over this document to accounting@midnighttechnologies.com 2022-11-30 22:41:58 - 174.85.84.21, 132.148.110.17, 0.0.0.0, 174.85.84.21
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December 11, 2022 5:53 pm CDT Document owner ian.mitchell.main@gmail.com has handed over this document to accounting@midnighttechnologies.com 2022-12-11 17:53:40 - 174.85.84.21, 132.148.110.10, 0.0.0.0, 174.85.84.21
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